MySapphireSource has been online since 2004, giving us more than 22 years of experience helping customers find beautiful natural sapphire and gemstone jewelry.

Yes. All of our gemstones are natural and are carefully examined and tested by our GIA Graduate Gemologist. We do not use lab-created or synthetic gemstones.

Yes. All of our jewelry is made with solid gold or solid platinum. We never sell gold-plated or platinum-plated jewelry. Some white gold and platinum pieces may receive a thin rhodium finish for added brightness and durability, but the jewelry itself is always made from solid gold or platinum.

Yes. We personally photograph all of our jewelry in-house, and none of our product photos are stock images. For in-stock pieces, the jewelry shown is the actual piece you will receive. For special-order or out-of-stock items, the photos show the same design previously made, and we have an identical or closely matched gemstone available to recreate it. You may also request photos or a video of the actual gemstone selected for your jewelry before ordering.

Some lifestyle images may feature AI-generated models; however, the jewelry shown is based on our actual designs. Our individual product photographs provide the most accurate representation of the piece, including its color, details and proportions.

All purchases include a personalized Certificate of Authenticity & Insurance Replacement Value, prepared and signed by our in-house Graduate Gemologist (GIA).

The Certificate includes photographs and a detailed description of the jewelry, including gemstone type, origin and treatment when known or applicable, gemstone and diamond weights and quality, precious-metal type and weight, measurements and condition. It also provides an Estimated Retail Replacement Value, effective as of the date shown, for insurance purposes.

Why We Do Not Call It an Appraisal

We believe clear and accurate terminology matters. Although some jewelry sellers describe company-prepared valuation documents as appraisals, we believe that wording can give customers the impression that the valuation was prepared independently by a third party. Because our document is prepared by MyJewelrySource, the seller of the jewelry, we do not represent it as an appraisal. Instead, we provide a detailed Certificate that includes our carefully determined estimate of the current retail cost to replace the item with one of comparable gemstone quality, precious-metal content, design and workmanship.

A GIA Graduate Gemologist has extensive training in identifying and evaluating diamonds, colored gemstones and jewelry. However, GIA does not certify appraisers, and our document is not represented as an independent third-party appraisal.

Using Your Certificate for Insurance

In many cases, our Certificate together with your MyJewelrySource receipt should provide the detailed description, proof of purchase and current value needed to insure your jewelry. Insurers may accept a detailed receipt, appraisal or other evaluation showing a current value, although individual requirements can vary.

We recommend submitting both documents to your insurance agent and keeping copies in a secure location. If your insurer specifically requires an independent appraisal, you will need to obtain one from an independent qualified jewelry appraiser.

Below is a sample of a certificate for blue sapphire earrings.

No. We do not add sales tax to orders shipped within the United States. For California customers, any applicable sales tax is paid by MySapphireSource, so you will not be charged any tax at checkout.

All orders by 5pm EST (2pm PST) are shipped the Same or Next Business Day . All items are In Stock unless otherwise noted. Rings ordered without ring sizing will be shipped without delay.

If ring sizing is ordered, please allow 1-3 weeks for shipment. Please note that nearly all of our rings can be sized by your local jeweler or we would be happy to size and return your ring to you within 30 days for FREE (one time only).

For special orders, please reference "Availability" at the top of product thumbnail or product details pages.

If for any reason you or your gift recipient are not completely satisfied with your purchase, you can return the purchase for a full refund or exchange for 30 days after package delivery.  It's that simple!

The Return Process

Please contact us at service@mysapphiresouce.com or 1-866-432-4936 to let us know that you wish to return an item.  We will immediately provide you with a Return Merchandise Authorization (RMA) number which you must include with your item.

Depending on your location, we will provide you with the appropriate return shipping address when you contact us. 

All items must be returned in the original, undamaged condition with the tamper resistant tag attached (if applicable) within 1 week of receiving the RMA number.  Items sold as a pair must be returned together (e.g., chains and pendants). Items returned without the tamper resistant tag will not be accepted.  Items which are scratched or damaged will be subject to a repair fee.  MySapphireSource cannot accept any item which has been modified by another party for return. This includes but is not limited to ring sizing, stone tightening, retipping, ultrasonic cleaning, etc.

Packages must be mailed to us within 1 week of receiving your RMA Number by insured, priority mail or better.  The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.

Items returned without a RMA having been issued, items returned without the original jewelry boxes, or items not postmarked within 7 days of receiving the RMA number are subject to a $25 restocking fee.  Items returned post-marked after 14 days of receiving your RMA will not be accepted and returned. Goods shall not be considered accepted for return until we have received, inspected and approved the returned item at our place of business. You will be notified by email when your return has been processed.

Refund Amount

The amount refunded will be the total price paid less any shipping upgrade fees (e.g. 2nd day or overnight), ring sizing non-refundable amount (for those who had us size your ring prior to shipment as listed in the item description and shopping cart), and/or penalties (as described above), if applicable.

For special and custom orders, the non-refundable deposit cannot be refunded, even if the order has been cancelled prior to shipping.

Refunds are made by refunding the original method of payment, when possible. Otherwise, money will be refunded by check.