Return Policy (30 Days)

If for any reason you or your gift recipient are not completely satisfied with your purchase, you can return the purchase for a full refund or exchange for 30 days after package delivery.  It's that simple!

The Return Process

Please contact us at service@mysapphiresouce.com or 1-866-432-4936 to let us know that you wish to return an item.  We will immediately provide you with a Return Merchandise Authorization (RMA) number which you must include with your item.

Depending on your location, we will provide you with the appropriate return shipping address when you contact us. 

All items must be returned in the original, undamaged condition with the tamper resistant tag attached (if applicable) within 1 week of receiving the RMA number.  Items sold as a pair must be returned together (e.g., chains and pendants). Items returned without the tamper resistant tag will not be accepted.  Items which are scratched or damaged will be subject to a repair fee.  MySapphireSource cannot accept any item which has been modified by another party for return. This includes but is not limited to ring sizing, stone tightening, retipping, ultrasonic cleaning, etc.

Packages must be mailed to us within 1 week of receiving your RMA Number by insured, priority mail or better.  The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.

Items returned without a RMA having been issued, items returned without the original jewelry boxes, or items not postmarked within 7 days of receiving the RMA number are subject to a $25 restocking fee.  Items returned post-marked after 14 days of receiving your RMA will not be accepted and returned. Goods shall not be considered accepted for return until we have received, inspected and approved the returned item at our place of business. You will be notified by email when your return has been processed.

Refund Amount

The amount refunded will be the total price paid less any shipping upgrade fees (e.g. 2nd day or overnight), ring sizing non-refundable amount (for those who had us size your ring prior to shipment as listed in the item description and shopping cart), and/or penalties (as described above), if applicable.

For special and custom orders, the non-refundable deposit cannot be refunded, even if the order has been cancelled prior to shipping.

Refunds are made by refunding the original method of payment, when possible. Otherwise, money will be refunded by check.

Sales Tax

No Sales Tax for Anyone, Anywhere in the U.S.!

MySapphireSource, a California based company, will pay the sales tax due on all taxable purchases from this website by California residents. In addition, we do not charge nor collect sales tax for any other state.

Free Shipping Policy and Upgrade Rates

• In Stock orders placed by 5pm EST (2pm PST) will ship the Same or Next Business Day All items are in-stock unless otherwise specified.
  
• Ring Sizing: If ring sizing has been selected, please allow 1-3 weeks for shipment. Please remember that nearly all of our rings can be sized by your local jeweler or we would be happy to size your ring at a later date. For non-custom/special orders, we size and return once for FREE for 30 days after you receive your purchase.
• US Shipping and Insurance Rates

All packages are shipped insured from our facility in Southern California

• Overnight orders received after 5pm EST (2pm PST) on Friday will ship on Saturday or the following Monday depending on the order total. Overnight orders which ship on a Friday will not be delivered until the following Monday. 
• Packages are shipped in plain and unmarked boxes to assure privacy (and non-detection).
• Please note that all packages are shipped insured with a signature required. For UPS shipments, only three delivery attempts are made after which time the package is automatically returned to us. If this occurs, the customer is responsible for the cost of re-shipment. If you miss a delivery, please call the number on the slip left by the shipper or complete the paperwork for another delivery attempt. Packages will not be left unsigned. 
• Shipping Refunds: Due to our substantially discounted shipping rates, we do not reimburse shipping charges if a shipment is not delivered on time. Our company is separate and not responsible for shipping delays.
• Standard Shipping In Transit Times

Website Security

Your Security is Our Priority

Shopping with MySapphireSource is safe, secure, and protected every step of the way.

SSL/TLS Encryption Every page on our website — including checkout — is protected by Transport Layer Security (TLS) encryption. You'll always see the padlock icon in your browser's address bar, confirming your connection is secure and your data is encrypted in transit. TLS certificates are provided and maintained automatically for our store.

PCI-Compliant Checkout Our checkout is fully PCI DSS (Payment Card Industry Data Security Standard) compliant — the highest security standard for organizations that process credit card information. This compliance is independently assessed and audited on an annual basis.

Your Payment Information Your full credit card details are never accessible to us after they are entered at checkout. Payment information is handled by certified, secure payment processors that meet rigorous industry standards.

Your Personal Information Customer data is protected through a comprehensive information security program that includes SOC 1 and SOC 2 compliance audits conducted every six months by independent evaluators. We collect only the information necessary to process your order and never sell your personal data to third parties.

Account Security If you create an account with us, please use a strong, unique password and do not share your login credentials with anyone. We will never ask for your password via email or phone.

Shop with Confidence We've been serving customers since 2004. If you have any questions about security or your order, contact us at service@mysapphiresource.com or 1-866-432-4936.

90 Day Repair Warranty

All jewelry purchased from MySapphireSource.com is covered by our limited 90 day repair warranty. The 90 day warranty period begins the day you receive your original purchase.

Our 90 day repair warranty covers each item for defects in manufacturing or loosening of gemstones or diamonds. We will repair any defective item at no charge and also provide free return shipping as well (international orders will be charged $40 for shipping).

Diamond side stones up to 10 points in size, all semi-precious gemstone side stones and semi-precious center stones of up to 1 carat in size are fully covered by our warranty in case of loss due to a manufacturing defect. Gemstones in eternity rings GR-4018 and GR-4014-B are excluded.

Please contact us for warranty issues. We will provide you with a return shipping address. All shipments to us must be insured for your protection. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.

Warranty coverage is based on the sole determination of MySapphireSource, and expressly excludes coverage for excessive wear and tear, poor care, abuse, loss or theft, or loss of a center stone (precious gemstone, diamond, or semi-precious gemstone over 1 carat). Repair or alterations (including ring sizing) performed by anyone other than MySapphireSource will void this warranty as we are not able to control nor guarantee the workmanship of another jeweler.

Ring Sizing Policy

We do not charge for having one of our rings sized before the ring is shipped to you.  However, if you return the ring or cancel your order before shipment, a non-refundable amount, which is listed on the product page under the ring sizing selection, applies. You may cancel your order, sizing request, or change your ring size without penalty within 24 hours of placing your order. After that time, you will be responsible for the non-refundable amount or ring sizing charge.

Please allow 1-3 weeks for ring sizing. If you need the ring more quickly than that, we can usually rush the sizing to meet your deadline or can ship the ring to you without sizing. You are then welcome to return the ring to us for free sizing within 30 days. The customer is responsible for return shipping costs (return to us) and assumes all risks for loss or damage in transit.

Ring sizing is done at no charge one time and return shipping is also free within the US. We charge our actual cost for shipping to all other countries.

If you require an additional sizing or for resizing of custom or special orders, there will be a charge for the sizing and return shipping.

For most of our rings, your local jeweler can easily size the rings up or down one size. We recommend that you send us the ring for sizing for greater size adjustments. All shipments to us must be insured for your protection. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.

Please note that rings altered by another jeweler (including sizing) cannot be returned and the 90 day repair warranty will be voided as we cannot be responsible for damage caused by other jewelers.

Special Orders, Quotations, Pricing, Payment & Cancellation Policy

• If you place a order which has a ring sizing restocking fee or non-refundable amount, you may cancel the order without penalty within 12 hours of placing your order. If you need to cancel your order after that time, the ring sizing restocking fee or non-refundable amount will be retained. Changes to special orders may incur additional charges if work has already started on your piece.

• If you email us for pricing for a special order, the quote we provide is subject to change at any time (due to fluctuations in gold, gemstone and diamond prices, for example). All quotes expire after 7 days from the date of issuance.

• For special orders, a 10% to 100% non-refundable amount is required upon ordering. The exact deposit will be provided with your custom quote or is listed with special order information on our website.

• Special orders take 2 to 10 weeks to ship depending on their complexity. We will narrow the time frame down when we email your quote to you.

• While we take every precaution to ensure that our quotes are accurate, it is possible that that we may make an honest mistake in our calculations or assessment of the tasks required to complete a job. In this case a revised quote may be provided. If a customer has already ordered prior to the quote revision, the customer has the option to cancel the order at this time with a 100% refund of any money paid. MySapphireSource reserves the right to cancel an order if the price has been miscalculated.

• Unless specified otherwise, a non-refundable amount is billed upon ordering with full payment due when the special order is completed and ready to ship. Unless prior payment arrangements have been made, if the order balance cannot be successfully billed or received within one month of completion, your order is considered "in default", your non-refundable amount is forfeited and your order will be cancelled.

Data Sharing and Opt Out

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Conflict Free Diamonds

Policy Statement

MySapphireSource.com, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry, in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. MySapphireSource.com only purchases diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All diamonds in our jewelry are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade.

Education

Two important programs are in place to assure you that the diamonds we sell did not come from countries engaged in conflict. The processes are (1) the Kimberley Process and (2) the System of Warranties.

Under the Kimberley Process, each shipment of rough diamonds exported across an international border is sealed in tamper-resistant containers and must be accompanied by a government-validated certificate assuring that the diamonds are certified to be from sources that are free from conflict. There are 69 countries that have implemented the principles of the Kimberley Process. Only diamonds from these countries may be legally imported into the US. Diamonds which do not have the government-validated certificate are turned back or impounded by Customs.

The System of Warranties in turn requires that every time diamonds (rough, polished or in jewelry) change hands between dealers, a guarantee that the diamonds are from legitimate sources must accompany the transaction. At MySapphireSource, we participate in the System of Warranties and continually ensure that the diamonds we purchase come with the warranty statement that they are conflict-free.

The diamond trade employs 10 million people directly and indirectly, including countries like Australia, Africa, Russia and Canada. The diamond trade also provides revenue that is critical to the economic development and prosperity of diamond producing nations, especially those in Africa. Diamonds and diamond revenues are making a difference in Africa by providing jobs, building hospitals and roads, and funding education. 

Pricing / Availability Error Policy

We are very proud to bring you the lowest jewelry prices anywhere - lower than other internet sites, jewelry marts and retail jewelers.  While we take every precaution to ensure that our prices are accurate, it is possible that programming errors may exist on our website or that individuals (i.e., hackers) may alter the prices on our site or submit fraudulent orders.  MySapphireSource reserves the right to reject orders in which the price was not as intended.

In addition, if an item is ordered which is not is stock, and which we are not planning to restock, or planning to restock at a higher price due to increased manufacturing costs, the order will be cancelled and the buyer immediately notified by email.

Ooops...

Website Error Policy

While we make every effort to assure that the information on our website is accurate, occasionally errors are made. Errors include, but are not limited to, information in our product specifications and descriptions, available ring sizes, prices, and lead times. In these cases, we reserve the option to cancel the order and refund payment.

Lost / Undeliverable Packages

In the event that our package send to you or sent between us and our manufacturer is lost in transit, delivered damaged or without its contents, or not received by the customer, it is our policy to replace the item(s) or refund the customer at our discretion.  Replacement or refund will occur once all necessary investigations by us, our insurance and/or shipping companies have been completed. Please know that these investigations can take a significant amount of time and may result in criminal charges when necessary.

Customer's are responsible for any loss and/or damage when they ship an item to us. For the customer's protection, we require that all packages are insured.

Customers are responsible for all fees related to a package which is not deliverable for any reason. This includes actual shipping costs and any associated taxes, duties, penalties or fees which are charged to our company.

Legal Notice

ATTENTION: PLEASE READ ALL THESE PROVISIONS ("TERMS") CAREFULLY BEFORE USING THIS WEB SITE. USING THIS WEB SITE INDICATES YOUR AGREEMENT AND ACCEPTANCE OF THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEB SITE OR DOWNLOAD MATERIALS FROM THIS SITE.

Under no circumstances shall MySapphireSource /M&H Gems or any website operated by H&H Gems be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. MySapphireSource assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials from the site.

The Site and its Use

The MySapphireSource Web site is owned and operated by M&H Gems from its office in California.

The Site contains information and materials, including but not limited to, text, software, photos, video, graphics and audio, (collectively "Materials") which are derived in whole or in part from information and materials supplied by MySapphireSource and other sources, and are protected by international copyright, trademark and other laws and the entire content of the Site is copyrighted as a collective work under the United States Copyright Laws. MySapphireSource owns the copyright in the overall selection, coordination, arrangement and enhancement of such content, and owns the rights in, or license to use, the individual components of such content. Materials may not be copied, reproduced, republished, modified, uploaded, posted, transmitted or distributed in any way or decompiled, reverse engineered or disassembled, including but not limited to the text, images, audio and/or video. The use of any such Materials on any other Web site is prohibited without the express written consent of MySapphireSource.

Refusal of Service

While we do not discriminate, MySapphireSource reserves the right to refuse service or cancel orders to individuals where fraud or malintention is suspected.