Special Orders, Quotations, Pricing, Payment Cancelation

Special Orders, Quotations, Pricing, Payment & Cancellation Policy

• If you place a order which has a ring sizing restocking fee or non-refundable amount, you may cancel the order without penalty within 12 hours of placing your order. If you need to cancel your order after that time, the ring sizing restocking fee or non-refundable amount will be retained. Changes to special orders may incur additional charges if work has already started on your piece.

• If you email us for pricing for a special order, the quote we provide is subject to change at any time (due to fluctuations in gold, gemstone and diamond prices, for example). All quotes expire after 7 days from the date of issuance.

• For special orders, a 10% to 100% non-refundable amount is required upon ordering. The exact deposit will be provided with your custom quote or is listed with special order information on our website.

• Special orders take 2 to 10 weeks to ship depending on their complexity. We will narrow the time frame down when we email your quote to you.

• While we take every precaution to ensure that our quotes are accurate, it is possible that that we may make an honest mistake in our calculations or assessment of the tasks required to complete a job. In this case a revised quote may be provided. If a customer has already ordered prior to the quote revision, the customer has the option to cancel the order at this time with a 100% refund of any money paid. MySapphireSource reserves the right to cancel an order if the price has been miscalculated.

• Unless specified otherwise, a non-refundable amount is billed upon ordering with full payment due when the special order is completed and ready to ship. Unless prior payment arrangements have been made, if the order balance cannot be successfully billed or received within one month of completion, your order is considered "in default", your non-refundable amount is forfeited and your order will be cancelled.