policy-lost-packages

Lost / Undeliverable Packages

Package sitting in the middle of a green grass open field with the sun setting

In the event that our package send to you or sent between us and our manufacturer is lost in transit, delivered damaged or without its contents, or not received by the customer, it is our policy to replace the item(s) or refund the customer at our discretion.  Replacement or refund will occur once all necessary investigations by us, our insurance and/or shipping companies have been completed. Please know that these investigations can take a significant amount of time and may result in criminal charges when necessary.

Customer's are responsible for any loss and/or damage when they ship an item to us. For the customer's protection, we require that all packages are insured.

Customers are responsible for all fees related to a package which is not deliverable for any reason. This includes actual shipping costs and any associated taxes, duties, penalties or fees which are charged to our company.